Fedex Express - bad customer service

bad customer service

Apr 30, 2008

Fedex Express complaint by Smithafrancis

I thought fedex is a reputed comp, no any more...I recently shipped a package with 2 delivery with signatuer requirement ( as it was an imp. mail) but unfortunately there was nobody at the recepients address, so I call fedex to make it without signature. The *** tells me that she will do the needful and its all taken of. Well, next day to my surprise it shows that the package still needs the signature. So I called again and now she wants a fax letter to be sent. Now how the *** do I send a fax, i dont have one at home. Does not matter to them, they dont care if u r not able the fax...thats the reply that i got from the supervisor. Its unbelievable, they dont realize that i am paying so much so that it reaches on time, I sould have just gone by the USPS, they r much more reliable

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